In the search for maximum customer satisfaction, investment in a CRM would be another important step and the Salesforce project was a natural choice for a brand that seeks continuous improvement in all its processes.
With Jomotos growing in number of locations and brands, centralizing all information in one place is essential for the evolution of the business.
To meet this need, the implementation of Salesforce ensures that all sales, customer support, maintenance and after-sales activities are available in Salesforce. Whether they originate from a contact at a dealership, a face-to-face event or any digital communication point.
By adding this data with Salesforce with Eticadata integration, Jomotos ensures a 360° view of the customer and makes Salesforce the single source of truth.