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Jomotos

Software

Jomotos - Comercialização de Motos Lda

2021

Salesforce

Software

The company is always searching for maximum customer satisfaction, thus investing in a CRM tool would be a crucial step to achieve that goal. Salesforce was a natural choice for a brand that seeks continuous improvement in all its processes.

With Jomotos growing in number of locations and brands, centralizing all information in one place was essential for the evolution of the business.

To meet this need, the implementation of Salesforce ensures that all sales, customer support, maintenance and after-sales activities are available in a single place, whether they originate from a contact at a dealership, a face-to-face event or any digital communication point.

With this data, combined with Salesforce and Eticadata integration, Jomotos ensures a 360° view of the customer and makes Salesforce the single source of truth. The company is always searching for maximum customer satisfaction, thus investing in a CRM tool would be a crucial step to achieve that goal. Salesforce was a natural choice for a brand that seeks continuous improvement in all its processes.

With Jomotos growing in number of locations and brands, centralizing all information in one place was essential for the evolution of the business.
To meet this need, the implementation of Salesforce ensures that all sales, customer support, maintenance and after-sales activities are available in a single place, whether they originate from a contact at a dealership, a face-to-face event or any digital communication point.

With this data, combined with Salesforce and Eticadata integration, Jomotos ensures a 360° view of the customer and makes Salesforce the single source of truth.

The challenges that Jomotos made to LOBA were the following:

Control of the entire Sales flow
Centralization of all brands
Management of the entire customer cycle
Improvement in customer response time, and guarantee of follow up on the correct dates

Starting your business as an official representative of the Suzuki brand in the municipality of Pombal

Since then you have expanded your business to 3 brands. Jomotos is more dedicated to the Honda brand; Ubermoto dedicated to KTM and Husqvama and J&M Motos dedicated to BMW. We can also find other brands, such as Vespa, Piaggio, Polaris, Gilero, Dainese, among others, in their physical stores in Pombal, Leiria and Tomar and through their website.

Opportunity management for all brands and locations is centralized in Salesforce and allows for a 360° view of all activities by article, product or customer.

For Jomotos, a CRM was designed with the aim of improving the commercial management activity.