Customer Relationship Management (CRM) can be defined in a variety of ways, depending on the goal you want to achieve. For some, it is the strategy of identifying, understanding, managing, and meeting the business needs of your prospects and existing customers. For others, it is a system that:
- Helps capture all the information needed to provide a 360-degree view of customer interests and preferences.
- Provides various options for managing sales and marketing processes and for regularly interacting and engaging with customers.
In both forms, a CRM system helps a company strengthen and build a long-term relationship with its customers.
Zoho Recruit is an Applicant Tracking System (ATS) that was created with the main objective of eliminating all manual processes and methods of hiring and simultaneously allow the centralized work of the various stakeholders in the recruitment and selection processes which include candidates, customers and the recruitment team itself.
It allows to operationalize all recruitment processes, starting with the creation of vacancies, recruitment and candidate evaluation, resume management, scheduling interviews, among other features whose main goal is to simplify the lives of hiring managers and recruiters.
Zoho People is an online Human Resource Management System designed to enable centralized access to each employee's information.
With self-service options and solutions such as vacation scheduling, case management and file repository, employees have easy access to all the services they need, freeing up your HR department from routine tasks.
Zoho Campaigns is an email marketing automation platform that helps you reach your subscribers with the right message at the right time, whether you're selling a product, service or interacting with your customers.
Create your own emails/newsletters, customize content dynamically, use flows to automate processes and other features, quickly and effectively.
Zoho Creator is a low-code application development platform that allows you to create any kind of application completely tailored to your needs, regardless of the complexity of the project.
Zoho Creator projects are powered by a team of certified developers, ensuring compliance with Zoho's best practices and recommended development techniques.
Zoho SalesIQ is a platform that can help you boost your sales, support and marketing activities in your web project.
It allows you to interact with any visitor proactively or reactively and when integrated with other applications, it allows you to see who is going to interact with the visitor, for example, knowing if it is an existing customer in Zoho CRM or if it is someone who has open tickets in Zoho Desk.
Besides the traditional chat service, Zoho SalesIQ allows you to keep your online business running 24/7 by robotizing the service with Zobots.
Zoho Desk is a Help Desk platform that allows you to manage all customer support related activities centrally and efficiently.The customization possibilities of Zoho Desk ensure platform adaptability to any support area, regardless of the type of business.
It allows advanced process management with multiple stakeholder, includes a self service portal for customers, a powerful AI assistant with the goal of providing excellent customer service.