Luzboa: Implementation of Zoho Desk

To overcome these challenges, the following objectives were defined:

• Structure and automate the customer service system, guaranteeing a more personalised experience;
• Reduce response times through a new ticket segmentation process;
• Integrate customer and CPE (collection point) data into Zoho Desk;
• Increase operational efficiency and ensure compliance with SLAs;
• Reduce manual labour in customer service.